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Customer Satisfaction Questionnaire
How are we performing?
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Customer Categories
Select Category
Big Contractor
Specialist Applicator
Ready Mix Suppliers
Pre-cast Manufactures
Distributors
Home Owner/DIY'er
Automotive OEM
Automotive OES
Automotive After Market
Transportation
Marine
Appliance & Equipment
Building Components
Other
Your Company Name
Your Full Name
Email
Phone
Importance 1 = least important and 5 = most important
Satisfaction 1 = poor and 5 = excellent
Commercial
IMPORTANCE
SATISFACTION
Rank
Sika
Other Suppliers
1. Delivery
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
2. Delivery documents
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
3. Accuracy of invoice
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
4. Ease of doing business
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
5. Product availability
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
6. Pricing
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
7. Relationship
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
8. Access to product information
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
9. Marketing effectiveness
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
Remarks:
Quality
IMPORTANCE
PERFORMANCE
Rank
Sika's Performance
Other Suppliers
1. Consistent product quality
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
2. Response to handling corrective
action request
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
3. Quality of packaging
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
4. Technical support
0
1
2
3
4
5
0
1
2
3
4
5
0
1
2
3
4
5
Remarks:
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